Role: Client Services Executive - 12-Month Maternity Cover 

Location: Old Trafford, Manchester

Hours: 1pm – 10pm to support North American Clients

We’re looking for a Client Services Executive to help us ensure every client gets the most value from our service. As a provider of administrative support to the New Client Activation team, you’ll be part of an integral department that works to maintain our high standards of customer service. This role would suit a career-minded, focused and enthusiastic person with administrative experience. Self-motivated and helpful, you’re also an exceptional listener – with strong analytical skills and excellent attention to detail. The successful candidate will receive full training, support and development, and will benefit from exciting opportunities for progression within the business.

About PHMG:

Established in 1998, PHMG has grown from a renowned Manchester-based business to the world’s leading audio branding agency – working with 36,000 clients in 54 countries across the globe. This expansive client list includes household names of the calibre of Samsung, Audi and Adidas, as well as SMEs in every sector of the global market. We give each of them a stellar production that combines creative copy, world-class voice artistry and an exclusive Brand-Sound-Track™ – strengthening their business identity in the most memorable, emotive way. 

Strategic objectives and responsibilities:

• Gathering client account information from Business Development Managers, working collaboratively to ensure all information is present and correct
• Ensuring each new client passes the relevant Credit checks
• Accurately inputting client account information on the internal CRM database
• Assisting the Implementation Managers with scheduling client discovery calls
• Assisting the Implementation Managers with transcribes, confirmation of appointments and additional CRM tasks

Measures of success:

• Experience in customer service
• Excellent verbal and written communication skills
• Strong IT skills
• Ambitious, reliable and focused
• Dedicated team player with drive and initiative
• Ability to multitask and work under pressure
• Flexible, enthusiastic, proactive and organised approach to work

 

 

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