Role: Technical Account Manager
Salary: £36,500 basic, £55,000 OTE
Location: Old Trafford, Manchester
Hours: 1pm - 10pm Monday - Thursday, 1pm - 6pm Friday (4.5 days per week) 

We are seeking a Technical Account Manager to join our team and drive post-sale success for our Complete Caller Experience (CCE) clients. This is a newly created role designed to ensure technical excellence, client satisfaction, and continued adoption of our CCE offering.

You will serve as the primary point of contact post-implementation, building strong relationships with clients, resolving technical issues, and helping them realise the full value of our service. This is a strategic role that blends technical expertise, account management, and client advocacy.

Key Responsibilities:

• Serve as the trusted technical advisor and day-to-day contact for assigned CCE clients following implementation.
• Manage and resolve technical queries quickly and professionally to ensure optimal service performance.
• Drive client engagement by promoting deeper adoption of CCE features and identifying growth opportunities within the client’s organisation.
• Collaborate with internal teams (Sales, Creative, Technical Support, Product) to address client needs and deliver tailored solutions.
• Monitor account health and proactively identify risks or areas for improvement.
• Conduct regular check-ins and performance reviews to ensure clients are achieving their business goals with PHMG.
• Document client feedback and contribute to continuous improvement of CCE offerings.
• Support a global client base while working core hours aligned to North America.

Experience Required

• Proven experience in technical account management, client success, or delivery management roles, ideally in a SaaS, telecommunications, or media/technology environment.
• Strong problem-solving skills and the ability to troubleshoot technical issues in a client-facing setting.
• Exceptional communication and interpersonal skills, with a client-first mindset.
• A proactive and organised approach to managing multiple accounts and priorities.
• Ability to work independently and as part of a cross-functional team.

What you’ll get in return:

• Competitive salary and rewards
• Career development and progression directly linked to your performance
• Free gym membership at PureGym
• All expenses paid company events in sought after venues
• Birthday time off to celebrate
• On-site barber and beautician
• Exciting social scene and lively atmosphere
• Creative, spacious offices with breakout areas and bar
• Fundraising initiatives for our registered charity – the PHMG Foundation
• Cycle to work scheme
• Smart pension scheme

 

About PHMG:

At PHMG, our drive to innovate fuels everything we do – our culture, our work, and our mission.

This commitment to doing things differently inspired our journey, starting back in 1998 in the UK. We saw the need for a fresh approach to audio branding, one that harmonizes creativity, technology, and results. Today we serve over 37,000 clients across 50+ countries, helping businesses to elevate their brand and customer experience by embracing the power of sound.

Our prestigious client list includes global giants like Coca-Cola, Samsung, Adidas, and Audi. But it’s not just about the big names; we also pride ourselves on supporting SMEs across virtually every sector, providing each with world-class audio branding solutions.

For those with the talent, drive, and ambition, PHMG offers a vibrant workplace with over 800 colleagues across six global offices. Here, you’ll collaborate with some of the brightest minds in the industry, all united by a passion for innovation and excellence.

Joining PHMG means becoming part of a company that values creativity, embraces diversity, and fosters professional growth. Sound good?

 

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